Agile Project Manager

We are seeking an Agile Project Manager to support a high-performing, cross-functional squad dedicated to delivering exceptional customer value. This role is pivotal in enabling the team to achieve its goals through agile practices, continuous improvement, and a strong focus on outcomes that matter to our customers.

Primary Responsibilities :

• Agile Delivery Leadership: Guide the squad in applying agile principles and frameworks (e.g., Scrum, Kanban) to plan, execute, and deliver high-impact initiatives aligned with customer and business priorities.

• Customer Value Focus: Ensure that the team maintains a clear line of sight to customer needs and outcomes, facilitating prioritization and decision-making that maximizes value delivery.

• Team Enablement: Foster a culture of collaboration, psychological safety, and continuous learning. Remove impediments, support team health, and help build sustainable delivery practices.

• Stakeholder Engagement: Act as a bridge between the squad and stakeholders, ensuring transparency, alignment, and shared understanding of goals, progress, and risks.

• Metrics & Improvement: Use data-driven insights to support team retrospectives, track delivery performance, and identify opportunities for improvement in both process and outcomes.

• Proven experience in agile project management within a complex, customer-centric environment.

• Strong facilitation, coaching, and servant leadership skills.

• Ability to navigate ambiguity and drive clarity in a fast-paced setting.

• Familiarity with the insurance domain is an asset.

Top Skills Required:

Servant Leadership: 

• Capable of building strong relationships with squads and individuals, building a reputation as a trusted advisor, coach, and friend. 

• Contributor to fostering a healthy work environment and builds self-sufficiency within the squad by ensuring the talent and tools for success are available, and squads are empowered to leverage them. 

• Effective navigator of communications within and beyond the squad to align stakeholders.  

Coaching and facilitation:  

• Capable of delivering effective coaching to squad members to help achieve the full potential of the individual and the squad. 

•  Strong supporter of squad members by helping them develop necessary skills and Agile expertise. 

•  Effective collaborator with the Product Owner and squad to drive towards achieving Product Vision and OKRs. 

•   Ability to lead proactive resolution of intra-or-inter squad conflicts. 

Agile knowledge and expertise: 

•  Familiar with Agile and leverages relevant frameworks (e.g., Scrum or Kanban) to optimize squad outcomes. 

•  Grasps the details of squad members’ technical approaches and proactively drives initiatives to improve engineering practices.  

•  Fluent in customer centricity and effectively encourages the squad to uphold those principles. Effective at re-orienting the squads thinking around continuous iteration based on customer feedback when necessary. 

Mindset and behaviors: 

•  Naturally and consistently brings enthusiasm and passion about the Enterprise Agile process to effectively encourage the squad to contribute to that environment. 

•  Adopts a growth mindset and promotes and open-feedback culture within the squad 

Other Skills Required: 

• Advanced knowledge of the software development lifecycle, Agile principles, the Scrum Framework and Kanban. 

• Completed an undergraduate Degree in Computer Science, Business Administration, or related field. 

• Minimum 3 years’ experience in project management, program management or business analysis. 

• Minimum 3 years’ experience as a dedicated Agile Project Manager.  

Assets: 

• Project Manager / Scrum Master certification (e.g., DASM, DASSM, PSM, PMP) 

• Knowledge of Azure Dev Ops (ADO) 

• Knowledge of Planview Portfolios 

• Fluently bilingual in both official languages, French and English.