ServiceNow Developer – ITOM Implementation

We are looking for a skilled ServiceNow Developer with deep expertise in IT Operations Management (ITOM) to join our growing ITSM/ITOM transformation team. The ideal candidate will have hands-on experience developing and configuring ServiceNow ITOM modules, especially around CMDB, Discovery, Service Mapping, and Cloud Management.

This role will focus on implementing robust ITOM solutions, integrating ServiceNow with cloud platforms (AWS, Azure, GCP), automating workflows, and enhancing operational visibility across infrastructure and services.

Responsibilities:

• Design, configure, and implement solutions across ServiceNow ITOM modules, including:

  • Discovery (horizontal and vertical using patterns and probes)

  • Service Mapping

  • Event Management

  • Orchestration (Flow Designer & legacy Workflow)

  • Cloud Management

• Develop and manage CMDB and support the configuration management process.

• Configure and maintain MID Servers, including setup, scaling, and troubleshooting.

• Develop and integrate automation scripts using PowerShell, SSH, SNMP, and WMI protocols.

• Design and build integration solutions using REST and SOAP APIs to connect with cloud platforms (AWS, Azure, GCP) and monitoring tools.

• Support implementation of cloud integrations (e.g., EC2, RDS, S3, Azure App Services, GCP Compute resources) into ServiceNow CMDB.

• Work with infrastructure and application teams to ensure accurate and efficient discovery and mapping.

• Participate in Agile ceremonies, sprint planning, and code reviews.

• Troubleshoot, optimize, and continuously improve ITOM workflows and configurations.

• Maintain documentation of configurations, scripts, and integration points.

ServiceNow Development:

• Proven hands-on experience with ServiceNow ITOM modules:

  • Discovery (patterns, probes, sensors)

  • Service Mapping

  • Event Management and connectors

  • Orchestration (Flow Designer & Workflow)

  • Cloud Management integrations

• Strong experience with CMDB architecture, data modeling, normalization, and health reporting.

Integration and Scripting:

• Proficient in JavaScript, PowerShell, REST/SOAP, SNMP, WMI, and SSH.

• Experience integrating cloud platforms: AWS, Azure, GCP.

• Familiarity with ServiceNow IntegrationHub and MID Server setup.

Infrastructure and Cloud Awareness:

• Understanding of network layers, VMs, storage, load balancers, and data centers.

• Experience with cloud services:

  • AWS: EC2, S3, RDS

  • Azure: App Services, Virtual Machines

  • GCP: Compute, Storage

Preferred Qualifications:

• ServiceNow Certified System Administrator

• ServiceNow Certified Implementation Specialist – ITOM

• Experience with Agile or Scrum delivery

• Familiarity with CI/CD tools and DevOps practices

Soft Skills:

• Strong analytical and troubleshooting skills

• Ability to work independently and within a team

• Effective communication and documentation skills

• Agile and iterative mindset